| 1. | What is NABCB? |
| | NABCB is the acronym for National Accreditation Board for Certification Bodies. NABCB is a constituent of Quality Council of India (QCI). QCI has been established in 1998 through the joint initiatives of the Indian Government and the industries |
| 2. | What is the objective of NABCB? |
| | The objective of NABCB is to establish and offer accreditation schemes, based on internationally accepted standards, for certification bodies and inspection bodies engaged in providing services of system certification (ISO 9001, ISO 14001 etc.), product certification and inspection. |
| 3. | What is accreditation? |
| | Accreditation is the formal recognition of competence. In our context it relates to competence of certification bodies and inspection bodies. |
| 4. | Why is accreditation needed? |
| | Accreditation is the recognized mechanism accepted by WTO / TBT agreements for establishing equivalence of certification/ inspection schemes operated in different countries as also the test results of various laboratories
| | Clause 6.1.1 of TBT Agreement refers to mutually satisfactory understanding regarding
| | adequate and enduring technical competence of the relevant conformity assessment bodies in the exporting Member, so that confidence in the continued reliability of their conformity assessment results can exist; in this regard, verified compliance, for instance through accreditation, with relevant guides or recommendations issued by international standardizing bodies shall be taken into account as an indication of adequate technical competence; |
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| 5. | What is the structure of NABCB? |
| | Chairman of the Board is nominated by Chairman of Quality Council of India. The other members are nominees of Ministry of Commerce, Department of Industrial Policy & Promotions, CII, FICCI & ASSOCHAM (industry associations), Bureau of Indian standards, nominees of Association of Certification Bodies (2- one representing CBs and one representing auditors), nominee from consulting organizations and nominee of consumer bodies (11 members including Chairman). There could be other invitee members. |
| 6. | What are the accreditation schemes offered by NABCB now? |
| | NABCB offers accreditation in the areas of Management System Certification [based on ISO 9001 (QMS), ISO 14001 (EMS), ISO 22000 (FSMS)] , Product Certification and Inspection bodies. |
| 7. | How does NABCB obtain its finances and wht is the fee structure for accreditation? |
| | NABCB obtains its finances throught the services offered and from no other sources. The fee structure is decided by NABCB Board from time to time. The current fee structure is a part of the application pack and is also available on request |
| 8. | How does NABCB ensures that its accreditation is recognized worldwide? |
| | NABCB is a member of the Pacific Accreditation Cooperation (association of Accreditation Bodies in the Asia-Pacific Region) and International Accreditation Forum (Association of Accreditation Bodies worldwide). NABCB is also a signatory to the IAF MLA (Multi lateral Arrangement for Mutual Recognition). This status has been achieved after undergoing an assessment by our peers from other countries. |
| 9. | How can a company not satisfied with the Certification Body, complain against it? |
| | Each Certification body has a procedure to resolve the complaints, disputes and appeals. The company should first write to the certification body for resolution of the complaint, dispute or appeal. In case the certification body is not able to satisfy the company raising complaint, dispute or appeal, then the company can approach the respective accreditation body with complete details of the matter for redressal. If NABCB is approached with the complaint, it will be forwarded to the respective accreditation body if the certification body referred in the complaint is not accredited by NABCB. If the complaint/dispute or appeal does not have the name and address of the sender and/or is not accompanied by the relevant evidence of the basis of complaint and the effort to resolve the complaint with the Certification Body, NABCB will reserve the right to decide whether to process the complaint, Dispute or appeal or not. |
| 10. | How can a customer complain against an ISO Certified Company? |
| | Each of the Certified Company has procedure to address the complaints of the customers. If the customer is not happy with the redressal of his complaint, he/she should complain to the respective Certification Body for redressal of their complaint. |
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